FAQs Frequently Asked Questions
Can I video or take photos of your Education Courses?
You are encouraged to take photos at Education Courses but videoing is not permitted.
What is your Cancellation Policy for Education Courses?
If 14 days or less notice is given of cancellation, or the course is not attended, no refund is due. If more than 14 days notice is given, 75% of your payment will be refunded, or you can do a transfer to another course with no penalty. A transfer must be used within 12 months otherwise no refund is due. Substituting a person incurs no cost.
If a deposit has been made and the balance has not been paid 14 days before the course, we will consider you as having cancelled and no refund is due.
In the event of the course being cancelled by us, a full refund will be given.
Refunds will be made within 14 days of cancellation.
What is your Return Policy for Products?
We will only accept return of a product if it is faulty. You have up to 10 working days after Delivery to notify us of the problem. A faulty product will not be accepted if you damage it yourself or it has been subject to normal wear and tear.
How can I Pay for my Order?
We accept Visa and MasterCard cards on our Checkout form. Your card information is protected by our secure web server. Note that we will not debit your card until we ship your Products; however Education Courses are generally debited the same day.
What happens after I have placed my Order?
Once you have placed your order, you should immediately receive an email detailing the order. Please check this and contact us if you have any problems or if you do not receive an email. We will normally process your order within one or two working days.
What happens if a Product is out of stock?
If we do not have the product that you've ordered, we will notify you before we post your order. We will ask if you would like to substitute it with a similar one, wait until we have it in stock or remove it from the order.
How much is Shipping for Products?
The Shipping options and costs are shown when you check out. You can also click Estimate Shipping at the bottom of your Shopping Cart to see the options. The Shipping cost depends on your country and the weight of the items.
If you have only ordered Education Courses, there is no Shipping cost.
Is Shipping insured?
If you select Regular Post, you are not covered for any losses if your Products arrive damaged or do not arrive at all. If you select Express or Courier, you are covered for any losses.
How long should Shipping take?
The Shipping options show the approximate time for delivery. In addition, if it is Express Tracked, we will give you the Tracking Number and web address so you can track its delivery progress. Please contact us if you have not received your order within the expected time.
What if I'm out when my Delivery arrives?
If Australia Post fails to deliver the first time, they should leave a card offering you the option for collection within a week from your local sorting office. If you live outside of Australia then service may vary from country to country.
How does your Discount Policy work?
Periodically we may have special offers on certain courses or products. These will be automatically shown on your order.
We may also periodically offer discounts via a Promotional Code that you enter on our Checkout form. Your order will be automatically updated with your discount.
Note that a discount or offer cannot be used in conjunction with any other offer or discount.
What is your Privacy and Security Policy?
Our relationship with our customers is very important. We have provided a secure website for you to shop and will only collect the personal information that is necessary to process your order. Access to this information is limited to the appropriate employees and will never be sold or given to any other company. If you have any questions concerning our security or privacy policies, please contact us.